Privacy Statement

Last updated: October 2026

 

Your privacy

At The Chamomile Clinic, I understand that the information you share about your health is personal. I am committed to treating your information with care, respect and confidentiality.

 

This statement explains how I collect, use, store and protect your personal and health information in accordance with the New Zealand Privacy Act 2020 and Health Information Privacy Code 2020.

 

What information I collect

Depending on the services you receive, I may collect:

- Your name, contact details and relevant personal information.

- Health history, symptoms, medications, allergies, diet, lifestyle and other information relevant to your care.

- Consultation notes, health plans, recommendations and details of follow-up care.

- Information about appointments, payments and communications with you.

- Information provided by a parent or legal guardian when I am working with a child.

 

You can choose not to provide information, but missing information may limit my ability to provide appropriate care.

 

Why I collect your information

I collect and use your information to:

- Understand your health needs and provide individualised naturopathic and herbal medicine consultations.

- Prepare health plans, recommendations and follow-up care.

- Manage appointments, payments, client records and communication.

- Meet applicable legal, professional and record-keeping obligations.

- Contact you about your care and appointments.

 

I will use your information for the purposes explained to you, or another purpose permitted by law.

 

How your information is stored

I maintain electronic client records using Zanda, an online practice management system used to manage appointments and clinical information. I may also use email and other digital tools to communicate with you and prepare or deliver relevant documents.

Some information may be stored or processed outside New Zealand, depending on the services used. I take reasonable steps to ensure that information is handled securely and that any overseas storage or disclosure meets applicable privacy requirements.

I take reasonable steps to protect your information from loss, misuse, unauthorised access or disclosure. This includes taking care with access to electronic records and keeping client information confidential.

 

When information may be shared

I will not sell your personal or health information.

 

Your information may be shared where necessary and appropriate:

- With service providers who support the operation of my clinic, such as practice management or communication platforms.

- With another health professional involved in your care, where you have authorised this or disclosure is otherwise permitted by law.

- Where disclosure is required or authorised by law, or necessary in circumstances recognised by privacy legislation.

 

I aim to share only the information needed for the relevant purpose.

 

How long information is kept

I retain health records in accordance with applicable New Zealand record-keeping requirements. Health records generally need to be kept for at least 10 years from the last date services were provided, subject to applicable exceptions.

 

Records are kept securely and disposed of appropriately when they are no longer required to be retained.

 

Your rights

You have the right to request access to the personal and health information I hold about you and to ask for corrections if you believe something is inaccurate.

 

To make a request or ask a question about your privacy, please contact me using the details below.

 

Emails and clinic updates

I may contact you about appointments, your health plan or other matters directly related to your care.

 

Occasional clinic updates, educational resources and information about services or events are optional. You can choose whether to receive these communications and unsubscribe at any time. Agreeing to receive marketing emails is not a condition of receiving care.

 

Privacy concerns

If you have a concern about how your information has been handled, please contact me first so I can work with you to address it. You may also contact the Office of the Privacy Commissioner in New Zealand.

 

Contact

The Chamomile Clinic

Imogen Field, Naturopath and Herbal Medicine Practitioner

Email: thechamomileclinic@gmail.com

Phone: 0274716780

 

This statement may be updated from time to time to reflect changes in clinic practices or privacy requirements.